Retail Sales Professional

1 week ago

New York, New York, United States Ana Luisa Full time
Job Overview

Ana Luisa is a dynamic e-commerce jewelry brand that prioritizes sustainability and luxury for all. We're seeking a results-driven Sales Associate to join our retail team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities
  • Sales Achievement
    • Develop a deep understanding of our brand and product offerings to provide informed recommendations to customers
    • Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniques
    • Meet and exceed Key Performance Indicator (KPI) goals, focusing on Average Order Value, Units Per Transaction, Conversion %, and revenue to target
    • Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets
  • Customer Experience
    • Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience
    • Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers
    • Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement
    • Welcome customers into the store, creating a positive and inviting atmosphere
    • Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle
    • Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience
    • Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction
  • Operational Excellence & Visual Merchandising
    • Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting
    • Handle returns, exchanges, and warranties efficiently and in accordance with company policies
    • Maintain visual standards by executing brand, product, and marketing initiatives
    • Ensure the sales floor remains pristine and organized, with display jewelry presented attractively
    • Collaborate with leadership on store operational matters
    • Participate in regular inventory counts, contributing to maintaining high inventory accuracy
    • Ensure all front and back-of-house procedures adhere to company policies and procedures
    • Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability
    Requirements
    • High School Diploma or equivalent preferred
    • 1+ years of retail management experience; jewelry experience preferred
    • Customer-centric mindset
    • Strong communication skills
    • Works well in a high-performance team environment
    • Ability to work nights, weekends, and holidays
    What We Offer
    • Team Lunches
    • Sick Leave
    • Brand Perks: Employee discount; Welcome gift card
    • Commuter Benefits

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

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