Help Desk Analyst

7 days ago


Las Vegas, Nevada, United States Desert IT Solutions Full time
Job Summary
Desert IT Solutions is seeking a skilled Technical Support Specialist to join our team. The successful candidate will provide technical support and assistance to our clients, troubleshoot complex technical issues, and maintain accurate records of all interactions.

About the Role
This is a full-time position that requires a strong technical background, excellent communication skills, and the ability to work independently. The ideal candidate will have a minimum of 3 years of experience in technical support and troubleshooting, with a focus on Windows operating systems, MS Office, and other related technologies. In addition, they should have a thorough knowledge of network administration, including TCP/IP, DNS, DHCP, and Active Directory.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, or remote access.
  • Troubleshoot complex technical issues.
  • Maintain accurate records of all interactions.
  • Collaborate with peers to form technical solutions.

Requirements
  • Bachelor's degree in a technical field or equivalent experience.
  • Minimum of 3 years of experience in technical support and troubleshooting.
  • Thorough knowledge of Windows operating systems, MS Office, and other related technologies.
  • Familiarity with network administration, including TCP/IP, DNS, DHCP, and Active Directory.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.

Salary$50,000 - $60,000 per year.

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