Loan Processing Support Specialist

2 weeks ago


Slidell, Louisiana, United States Hilltop Holdings Full time
Job Overview

Under the supervision of the Branch Manager or Operations Manager, provides essential support to branch personnel in the organization of loan files.

Key Responsibilities
  • Collects and records documentation submitted by loan originators, ensuring timely distribution to processing teams.
  • Facilitates the procurement of property-related services as required by loan originators and processors, including appraisals, title searches, and insurance.
  • Assists processing staff in acquiring Verification of Employment (VOE), Verification of Rent (VOR), and other necessary documentation.
  • Examines file documents to confirm that all required paperwork and disclosures are present.
  • Uploads necessary documents and data into designated software systems.
  • Reviews and prepares invoices for processing, ensuring that payments are tracked and verified.
  • May perform receptionist duties and manage phone calls for processors when needed.
  • Helps maintain inventory of office supplies and equipment.
  • Upholds a professional demeanor and complies with company policies and procedures.
  • Performs additional tasks as required.
Qualifications
  • High School Diploma is mandatory.
  • At least 1 year of experience in processing is preferred.
  • Strong written and verbal communication abilities.
  • Exceptional organizational and time management skills.
  • Proven capability to interact effectively with branch, regional, and corporate staff, as well as external partners such as title companies and appraisers.
  • Exhibited judgment and decision-making skills.
  • Availability to work all scheduled hours, arriving punctually and adhering to break times.
  • Willingness to work overtime as necessary.
The above information outlines the general nature and level of work performed by individuals in this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills required, and may be adjusted at the discretion of the Company.

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