LOCKSS Systems Support Specialist

3 weeks ago


Stanford, California, United States Stanford University Full time

About the Role:

The LOCKSS Program at Stanford University is seeking a skilled Systems Support Specialist to provide technical support for the deployment, operation, and maintenance of the Linux-based LOCKSS system. This includes offering reliable technical support and training to end users via videoconference, phone, or email, understanding partner needs and IT environments, and participating in the creation of tools and documentation.

Key Responsibilities:

  • Develop a thorough understanding of the LOCKSS system to respond to partner requests for technical assistance.
  • Triage, diagnose, and resolve end-user issues with the LOCKSS system remotely, including hardware, software, storage, and networking problems.
  • Install, upgrade, configure, and maintain the LOCKSS system and related Linux software to meet client needs and ensure compatibility with institutional requirements and infrastructure.
  • Offer guidance and training to end users of varying degrees of technical sophistication, writing or enhancing product documentation as appropriate.
  • Investigate and devise new tooling and techniques, propose and draft new documentation, and identify and champion opportunities for process improvement.
  • Perform routine server administration and maintenance.

Requirements:

  • Two-year college degree and two or more years of relevant experience, or a combination of education and relevant experience.
  • Experience with Linux environments, including installation, upgrade, configuration, and basic systems administration.
  • Strong communication and interpersonal skills, both written and verbal, and ability to provide excellent client service.
  • Ability to apply diagnostic techniques and information technology best practices, including security, to problem resolution and troubleshooting.

Preferred Requirements:

  • Experience with typical support ticketing and task management and tracking systems.
  • Knowledge of, or ability to learn about, basic security concerns and solutions in networked/distributed computing environments, including configuration of SSH, VPNs, and firewalls.
  • Familiarity with common Linux utilities and ability to scaffold systems tasks via scripts.
  • Experience with automating systems administration tasks with Ansible.

About Stanford University:

Stanford University is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.



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