Voice Engineering Professional

1 week ago


Bethpage, New York, United States Open Technology Solutions Full time
About the Role

We are seeking an experienced Voice Engineer to join our team at Open Technology Solutions. The successful candidate will be responsible for executing defined strategies for Voice and Collaboration, maintaining hosted IP telephony voice communication platforms, and associated network connections and component hardware.

The ideal candidate will have a strong background in Contact Center operations, skills and routing, and experience working with user groups to develop needs and requirements.

Key Responsibilities:

  • Assist with Moves, Adds, Changes and Deletes for voice users
  • Implement and maintain Contact Center technology including Five9 IVA and VCC for Call Routing
  • Configure Microsoft Teams Voice and Collaboration tools
  • Support Five9 Upgrades and configurations
  • Assist partners with branch office voice deployments
  • Maintain and update documentation of the Five9 and Teams Voice Environments
  • Resolve operational issues involving Five9 Voice infrastructure and all UC applications
About You

To be successful in this role, you will need:

  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong interpersonal, written, and oral communication skills
  • Adept with Microsoft Office applications, Excel, Visio, PowerPoint and Word
Benefits

We offer a competitive salary range between $75,000 and $95,000 per year, as well as an annual bonus eligibility with a target payout of 10%, based on company and individual performance.

In addition, we provide a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, student loan paydown program, tuition reimbursement, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.



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