Collaboration Solutions Specialist
1 week ago
This is a fantastic opportunity for a skilled Voice Engineer to join our team at Open Technology Solutions. As a Jr. Voice Engineer, you will play a key role in executing defined strategies for Voice and Collaboration, maintaining hosted IP telephony voice communication platforms, and associated network connections and component hardware.
Your primary responsibilities will include assisting with moves, adds, changes and deletes for voice users, implementing and maintaining Contact Center technology, configuring Microsoft Teams Voice and Collaboration tools, supporting Five9 Upgrades and configurations, and assisting partners with branch office voice deployments.
You will also be responsible for maintaining and updating documentation of the Five9 and Teams Voice Environments, resolving operational issues involving Five9 Voice infrastructure and all UC applications, and recognizing and identifying potential areas where existing policies and procedures require changes.
Key Requirements:
- Bachelor's degree in Computer Science, Telecommunications, or related field
- Minimum 3 years' experience in Voice engineering, Contact Center operations, and/or IT support
- Strong knowledge of VoIP, Contact Center technologies, and Microsoft Teams
- Excellent communication and problem-solving skills
- Able to work effectively in a team environment
Open Technology Solutions is a leading provider of innovative telecommunications solutions. We are committed to delivering exceptional service and support to our clients, and we are looking for talented individuals who share our values and vision.
We offer a competitive salary range between $75,000 and $95,000 per year, as well as an annual bonus eligibility with a target payout of 10%, based on company and individual performance.
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