Store Operations Manager

1 week ago

San Francisco, California, United States SupportFinity Full time
Job Title: General Manager

About the Role:

We are seeking a highly skilled and experienced General Manager to lead our retail operations and drive business growth. As a key member of our team, you will be responsible for coordinating activities to execute on business strategies, managing store activities, and ensuring brand presentation.

Key Responsibilities:

  • Coordinate activities to execute on business strategies for driving store performance and consumer satisfaction.
  • Manage and execute store activities, including operations, merchandising, ecommerce content, inventory management, and store promotions/activations.
  • Identify and coordinate opportunities to increase customer interactions, improve operational efficiencies, and meet store objectives.
  • Ensure brand presentation through oversight of product merchandising, customer experience, and overall store appearance.
  • Review sales trends, inventory levels, and product merchandising to optimize sales performance.
  • Monitor and evaluate staff performance through feedback, guidance, training, and task direction.
  • Collaborate and act as a liaison with internal departments for operational execution of projects, promotions, launches, events, and overall support.
  • Support retail technology solutions through troubleshooting and quality assurance testing for all department software systems, including Point of Sale, ecommerce, and store-specific systems.
  • Ensure issues are identified, tracked, reported, and resolved in a timely manner, including root cause analysis.
  • Define functional and enhancement needs for systems and processes.
  • May support Pop-up store activations, as applicable.
  • Ensure adherence to opening and closing procedures, inventory cycle counts, inventory control procedures, and other operational guidelines.
  • Generate data reporting and analysis of store performance and other reporting needs.
  • Manage direct operational expenditures.
  • Manage relations and expectations with external services suppliers.
  • Keep abreast of retail market trends, consumer trends, customer feedback, and technology.

Requirements:

  • Five+ years of related management experience, preferably in brand flagship/high-profile store.
  • Strong leadership, judgement, and problem-solving skills.
  • Effective communication and interpersonal skills with a collaborative approach.
  • Strong operational skill set with the ability to ensure effective inventory, cash, and cost control.
  • Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards, and sales targets.
  • Strong project management experience in a complex environment with fluctuating priorities.
  • Proven ability to identify key business metrics and collaborate with cross-functional partners to develop appropriate plans to drive results.
  • Proficient in MS Office and Point-of-Sale systems; Oracle experience preferred.
  • Working knowledge of Nintendo franchise characters and IP. Video Games industry experience a plus.
  • Undergraduate degree in Business, Marketing, Merchandising, or a related field; or equivalent.
  • Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

What We Offer:

A comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

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