Restaurant Operations Manager

4 weeks ago


Miami, Florida, United States Pho Sho Citadel Full time
Job Description

Pho Sho Citadel is seeking a highly motivated and experienced Restaurant Operations Manager to oversee daily operations at our fast-casual restaurant. As a key member of our team, you will be responsible for ensuring smooth and efficient service, maintaining high customer satisfaction, and leading the team to deliver an exceptional guest experience.

Key Responsibilities:

  • Lead, train, and motivate team members to provide excellent customer service and maintain operational efficiency.
  • Assist in onboarding and training new employees on food preparation, customer service, and company policies.
  • Schedule and assign duties to team members, ensuring proper staffing levels during shifts.
  • Supervise daily opening and closing procedures, ensuring tasks are completed accurately and efficiently.
  • Provide feedback, coaching, and disciplinary action when necessary to maintain team performance.

Operations Management:

  • Oversee daily operations, including food preparation, customer service, cleanliness, and safety.
  • Monitor food quality and presentation to ensure adherence to company recipes and standards.
  • Work closely with the kitchen team, ensuring smooth kitchen operations, maintaining food prep timelines, and solving any kitchen-related issues.
  • Address and resolve guest concerns and complaints in a professional and timely manner.
  • Manage inventory levels and coordinate with the kitchen team for restocking supplies.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Assist with point-of-sale system operations, ensuring accurate transactions and handling cash when needed.

Customer Service Excellence:

  • Foster a welcoming and friendly environment for guests.
  • Ensure all staff are providing exceptional service, maintaining a fast and efficient workflow.
  • Act as a role model in delivering excellent guest experiences, including engaging with customers, answering questions, and resolving any issues.

Administrative & Reporting:

  • Maintain accurate records of inventory, waste, and employee hours.
  • Collaborate with the restaurant manager to review performance metrics, such as sales, labor, and food costs.

Requirements:

  • Minimum of 2 years in a supervisory or leadership role in a fast-casual or quick-service restaurant.
  • Kitchen experience is a must, with strong knowledge of back-of-house operations.
  • Strong knowledge of restaurant operations, food safety standards, and customer service practices.

Compensation:

Available shifts all days except Mondays and Wednesdays. Compensation is $18.00/hour.

About Pho Sho Citadel:

Pho Sho Citadel is a fast-casual restaurant that serves a unique blend of Vietnamese and international cuisine. We are committed to providing an exceptional dining experience for our guests and a positive work environment for our team members.



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