Restaurant Operations Manager

4 weeks ago

Miami, Florida, United States Startouch One Corp Full time
Job Description
We are seeking an experienced and skilled Restaurant General Manager to lead our restaurant operations. As a Restaurant General Manager, you will be responsible for ensuring exceptional guest experiences, managing restaurant staff, and overseeing food quality and inventory. Key responsibilities include:

  • Manage and oversee the entire restaurant operation, including staff management, inventory control, and food quality.
  • Deliver exceptional guest services, ensuring guest satisfaction and loyalty.
  • Plan and develop new menus, as well as update existing ones, to meet customer preferences and trends.
  • Develop and execute restaurant marketing strategies to increase sales and brand awareness.
  • Manage restaurant technology, including point-of-sale systems and inventory management software.
  • Respond efficiently to customer questions and complaints, resolving issues promptly and professionally.
  • Organize and supervise shifts, ensuring adequate staffing and coverage.
  • Manage and lead staff, including recruiting, training, and evaluating performance.
  • Develop hourly and salary staff, providing guidance and support to ensure success.
  • Hire new employees, ensuring they meet the company's standards and requirements.
  • Terminate employees when necessary, following company policies and procedures.
  • Train and evaluate staff performance, providing feedback and coaching to improve skills and productivity.
  • Manage food cost, forecast requirements, and maintain inventory, ensuring efficient use of resources.
  • Manage restaurant supplies, including smallwares, to maintain high standards of quality and cleanliness.
  • Control costs and minimize waste, ensuring profitability and efficiency.
  • Create and nurture a positive working environment, promoting teamwork and collaboration among staff.
  • Implement innovative strategies to improve productivity, sales, and food quality, driving business growth and success.

Requirements
To be successful as a Restaurant General Manager, you should have:

  • Ideally, 5+ years of experience as a Restaurant General Manager or similar role.
  • Ideally, 5+ years of experience in customer service management.
  • Extensive food and wine knowledge, including culinary skills and menu development.
  • Computer literacy, including proficiency in restaurant management software.
  • Familiarity with restaurant technology, including point-of-sale systems and inventory management software.
  • Experience in event planning, including weddings, corporate events, and other special occasions.
  • Strong leadership, motivational, and people skills, with the ability to inspire and motivate staff.
  • Good financial management skills, including budgeting, forecasting, and cost control.
  • Critical thinker and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Team player, with the ability to work collaboratively with staff and other departments.
  • Good time-management skills, with the ability to prioritize tasks and meet deadlines.
  • Great interpersonal and communication skills, with the ability to build strong relationships with staff, customers, and vendors.
  • Culinary school diploma or BS degree in Business Administration, with a focus on hospitality or restaurant management.

Apply today to join our team and take your career to the next level

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