Restaurant Operations Manager
1 week ago
We are seeking an experienced and skilled Restaurant General Manager to lead our restaurant operations. As a Restaurant General Manager, you will be responsible for ensuring exceptional guest experiences, managing restaurant staff, and overseeing food quality and inventory. Key responsibilities include:
- Manage and oversee the entire restaurant operation, including staff management, inventory control, and food quality.
- Deliver exceptional guest services, ensuring guest satisfaction and loyalty.
- Plan and develop new menus, as well as update existing ones, to meet customer preferences and trends.
- Develop and execute restaurant marketing strategies to increase sales and brand awareness.
- Manage restaurant technology, including point-of-sale systems and inventory management software.
- Respond efficiently to customer questions and complaints, resolving issues promptly and professionally.
- Organize and supervise shifts, ensuring adequate staffing and coverage.
- Manage and lead staff, including recruiting, training, and evaluating performance.
- Develop hourly and salary staff, providing guidance and support to ensure success.
- Hire new employees, ensuring they meet the company's standards and requirements.
- Terminate employees when necessary, following company policies and procedures.
- Train and evaluate staff performance, providing feedback and coaching to improve skills and productivity.
- Manage food cost, forecast requirements, and maintain inventory, ensuring efficient use of resources.
- Manage restaurant supplies, including smallwares, to maintain high standards of quality and cleanliness.
- Control costs and minimize waste, ensuring profitability and efficiency.
- Create and nurture a positive working environment, promoting teamwork and collaboration among staff.
- Implement innovative strategies to improve productivity, sales, and food quality, driving business growth and success.
Requirements
To be successful as a Restaurant General Manager, you should have:
- Ideally, 5+ years of experience as a Restaurant General Manager or similar role.
- Ideally, 5+ years of experience in customer service management.
- Extensive food and wine knowledge, including culinary skills and menu development.
- Computer literacy, including proficiency in restaurant management software.
- Familiarity with restaurant technology, including point-of-sale systems and inventory management software.
- Experience in event planning, including weddings, corporate events, and other special occasions.
- Strong leadership, motivational, and people skills, with the ability to inspire and motivate staff.
- Good financial management skills, including budgeting, forecasting, and cost control.
- Critical thinker and problem-solving skills, with the ability to analyze data and make informed decisions.
- Team player, with the ability to work collaboratively with staff and other departments.
- Good time-management skills, with the ability to prioritize tasks and meet deadlines.
- Great interpersonal and communication skills, with the ability to build strong relationships with staff, customers, and vendors.
- Culinary school diploma or BS degree in Business Administration, with a focus on hospitality or restaurant management.
Apply today to join our team and take your career to the next level
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