Technical Support Specialist

3 weeks ago


Norwich, Connecticut, United States I-M Technology Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our Client Support Group in Norwich, CT. As a Technical Support Specialist, you will be responsible for handling client support requests, remote or on-site at their offices. You will also assist team members with ticket escalations, onboard new clients, and use and improve client documentation. Additionally, you will assist with client projects, such as server upgrades and wireless deployments. Our company core values are:
  • Do the right things right
  • Better every day
  • Integrity
  • Respect
If you have a passion for teamwork, continuing education, problem-solving, and exceptional customer service, we encourage you to apply.

Requirements
  • 5+ Years experience within the MSP industry providing IT support
  • Great people and customer service skills
  • Experience with RMM tools and ticketing (PSA) software
  • Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022
  • Network and/or security certifications: CCNA, Network+, Security+
  • Networking experience with firewalls, wireless, and VLANs
  • Virtualization experience with HyperV (preferred) or ESXi

What We Offer
  • Competitive starting salary based on experience
  • 401k with company match
  • Health insurance with company contribution
  • 5 weeks PTO (available after 90 days)
  • Birthday off
  • Performance bonuses
  • Paid training and certification program with financial incentives
  • Use of company provided shared vehicles and tools
  • Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
  • An upbeat, successful, and motivated team to work with


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