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Guest Service Representative

2 months ago

Morrisville, North Carolina, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Service Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups
  • Be aware of closed out and restricted dates
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner
  • Use proper two-way radio etiquette at all times when communicating with other employees
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
  • Be able to complete a bucket check, room rate verification report, and housekeeping report
  • Balance and prepare individual paperwork for closing of shift according to hotel standards
  • Maintain and market promotions and guest programs
  • Maintain a clean work area
  • Assist guests with safe deposit boxes
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that.

We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.