Global Customer Service Manager
1 day ago
The position of Global Customer Service Manager - Medical Devices at Michael Page has become available. As a key member of the manufacturing team, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer inquiries and issues. The ideal candidate will have a strong background in customer-facing roles within the medical device industry.
About Our Client
Michael Page is a leading recruitment agency that specializes in placing professionals in various industries, including life sciences and healthcare. With a global presence, we are well-equipped to provide our clients with top talent from around the world. As a customer service manager, you will play a vital role in building and maintaining strong relationships with our clients and their customers.
Key Responsibilities:
- Contract Administration: Issue new agreements and addendums, redline customer contract terms and conditions, negotiate terms and conditions with customers, coordinate with insurance providers on customer-specific coverage requests, manage price documentation and customer notifications.
- Product Return Requests: Handle all product return requests and document any customer complaints per company policies and procedures.
- GPO Administration Fees: Ensure timely submission of quarterly reports and payments to GPO.
- Product Allocation: Track incoming product receipts, upload allocation data for shipment.
- Purchasing, Wire Payments, and Letters of Credit for OUS Distributors: Serve as the primary contact for purchases, monitor wire payments, and fulfill Letters of Credit requirements, assist with product registration legalization and Letters of Authorization.
Requirements:
- Bachelor's degree or a comparable combination of education and experience.
- At least five years of progressively responsible experience in customer service, including a minimum of three years in customer service or order management within a medical device company or manufacturing setting.
- Minimum of two years in a management-level role.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- ERP experience (NetSuite preferred).
A competitive salary of $75-$95K, depending on level of experience, plus great benefits and the opportunity to work with a great group of people.
-
Global Clinical Trials Manager
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International CorporationEstimated salary: $90,000 - $120,000 per year.About UsParexel International Corporation is a leading global biopharmaceutical services company. Our mission is to support the development of innovative therapies by providing clinical research and technology solutions.Job DescriptionWe are seeking an experienced Project Leader...
-
Customer Service Manager
1 week ago
Billerica, Massachusetts, United States Burlington Full timeAs a Customer Service Manager at Burlington, you will be responsible for leading day-to-day customer service initiatives. This role involves inspiring and motivating associates to provide exceptional customer service, ensuring a customer-first focus is always a top priority. You will lead by example, approaching your work with the company's philosophy and...
-
Global Clinical Operations Manager
4 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation is seeking a highly skilled and experienced Global Clinical Operations Manager to join our team. The ideal candidate will have a strong background in clinical research, project management, and leadership.This role will be responsible for managing the study start-up process, including development of site activation strategies...
-
Global Clinical Project Manager
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation is a leading contract research organization that plays a crucial role in advancing clinical research projects. As a Global Clinical Project Manager - Biotech, you will be part of the company's defined Biotech Division, which focuses on providing support to clients in this industry.Job OverviewThis role offers opportunities...
-
Global Clinical Trial Leadership Opportunities
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation is a leading global biopharmaceutical solutions organization that provides clinical research management services. We are seeking highly skilled Project Leadership professionals to join our team.As a key member of our Global Project Leadership organization, you will play a critical role in driving success for our clients and...
-
Clinical Trial Project Manager
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation is a leading Contract Research Organization (CRO) that specializes in clinical trials. We are currently seeking experienced Clinical Trial Project Managers to join our Global Project Leadership team.Job OverviewWe are looking for highly motivated and skilled professionals to oversee the successful execution of clinical...
-
Billerica, Massachusetts, United States Parexel International Corporation Full timeJob SummaryParexel International Corporation is seeking a highly experienced and skilled Director of Global Real-World Evidence Operations to lead our efforts in developing and executing strategies for profitable RWE operations business growth.Key Responsibilities:Business Management:Develop general market assessments, growth strategies, and manage budgets...
-
Inventory Management Coordinator
1 day ago
Billerica, Massachusetts, United States DJO Global Full timeJob Overview: As a key member of the Consignment Inventory team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Responsibilities: Our ideal candidate will be responsible for reviewing and processing orders, analyzing service levels and...
-
Global Data Strategist
3 days ago
Billerica, Massachusetts, United States PAREXEL Full timeParexel's Strategic Partnerships is seeking a highly motivated and experienced Global Data Strategist to join their team. In this role, you will have the opportunity to develop and implement data management strategies to meet client needs, and work closely with client teams to understand challenges and opportunities.About the RoleThe ideal candidate will...
-
Billerica, Massachusetts, United States Lifelancer Full timeJob SummaryWe are seeking a seasoned professional to join our team as a Global Therapeutic Area Manager for Rare Diseases. This is an exciting opportunity to lead and manage a high-performing team of Medical Science Liaisons, responsible for delivering medical expertise and guidance to support the development and commercialization of our innovative...
-
Customer Service Coordinator
7 days ago
Billerica, Massachusetts, United States Buffalo Lodging Associates Full timeJob Title: Front Desk Agent">Location: Burlington, MA">Job Type: Full-time">About Us">Buffalo Lodging Associates is a hotel management company based out of Canton, MA. We pride ourselves on providing true hospitality since our founding in 1996.">Job Description">This role requires a customer service experience preferably in a hotel setting. Prior Hilton...
-
Customer Service Representative
2 weeks ago
Billerica, Massachusetts, United States Burlington Full timeAs a Retail Sales Associate at Burlington Stores, Inc., you will play a vital role in driving positive results for our team by providing exceptional customer service, maintaining a clean and organized sales floor, and supporting our management team with day-to-day store operations.Benefits:A competitive hourly wage of **$15** based on experience and...
-
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation OverviewAt Parexel, we are driven by curiosity, passion, and optimism. Our mission is to keep the patient at the heart of everything we do.Job Description:We are seeking an experienced Workday HCM Compensation Implementation Specialist to join our HR Systems team. As an HCM Compensation SME, you will provide functional...
-
Billerica, Massachusetts, United States Courtyard by Marriott Full timeAs a Reconciliation and Customer Service Specialist at Courtyard by Marriott, you will play a crucial role in maintaining the financial integrity of our operations while delivering exceptional customer experiences. Key responsibilities include:Verifying the accuracy of guest accounts and preparing financial reports;Providing timely and effective support to...
-
Customer Service Representative
3 weeks ago
Billerica, Massachusetts, United States Buffalo Lodging Associates, LLC Full timeAbout UsBuffalo Lodging Associates, LLC is a leading hotel management company with a portfolio of 50 hotels across the country.Job OverviewWe are currently seeking a highly skilled and customer-focused Front Desk Agent to join our team at our Hampton Inn by Hilton-Boston/Bedford/Burlington location. The ideal candidate will have excellent communication...
-
Consignment Logistics Associate
3 days ago
Billerica, Massachusetts, United States DJO Global Full timeAbout the Role: The Consignment Inventory Associate supports, communicates, and implements all initiatives for the Consignment Inventory Program and Direct Purchase customers. Key responsibilities include reviewing and processing orders, addressing inactive stock, resolving variances, collaborating with purchasing agents, facilitating product launches and...
-
Digital O2C Transformation Manager
7 days ago
Billerica, Massachusetts, United States Cabot Full timeCabot Corporation is seeking a highly experienced professional to drive Digital Strategy in the Global Business Services (GBS) Order to Cash (O2C) area. The successful candidate will combine O2C process knowledge with digital solutions expertise to drive innovation and enhance business value.This role focuses on evolving culture, building strategic...
-
Contract Management Specialist
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeAt Parexel International Corporation, we are seeking an experienced Contract Management Specialist to join our team. In this role, you will be responsible for ensuring the consistent management of all contracts through the effective coordination of various departments, including Operations, Project Management, Legal, Business Development, and Finance.The...
-
Applications Engineering Manager
3 days ago
Billerica, Massachusetts, United States Entegris Full timeAbout Our CompanyEntegris is a leading global developer and supplier of products and materials used in manufacturing high-performance semiconductor devices and other high-tech industrial applications. Our goal is to provide innovative solutions that enable our customers to succeed in their industries.The RoleWe are seeking a highly skilled Senior...
-
Study Start Up Director
3 weeks ago
Billerica, Massachusetts, United States Parexel International Corporation Full timeParexel International Corporation is seeking an experienced Study Start Up Leader to join our global team. This role offers a unique opportunity to make a significant impact in the healthcare industry.Job DescriptionThe Study Start Up Leader is accountable for the execution of the study start-up strategy and planning, including the management and...