Customer Service Coordinator

19 hours ago


Billerica, Massachusetts, United States Buffalo Lodging Associates Full time

Job Title: Front Desk Agent

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Location: Burlington, MA

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Job Type: Full-time

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About Us

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Buffalo Lodging Associates is a hotel management company based out of Canton, MA. We pride ourselves on providing true hospitality since our founding in 1996.

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Job Description

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This role requires a customer service experience preferably in a hotel setting. Prior Hilton experience is a plus. The ideal candidate embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive.

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Responsibilities

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  • Greet guests and handle cash, credit card information, and goods at the property.
  • Identify guest needs and provide relevant information about hotel services and amenities to create an accommodating environment.
  • Take reservations from incoming callers and update/cancel reservations as requested by guests.
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Requirements

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  • A high school diploma or equivalent is preferred.
  • Previous customer service experience in a hotel setting is preferred.
  • Hilton experience is a plus.
  • Computer knowledge including intranet, Property Management System, WORD, and EXCEL is strongly preferred.
  • A valid driver's license with an acceptable driving history subject to company approval.
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What We Offer You

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  • Paid weekly.
  • Medical, Dental & Vision Insurance.
  • Competitive 401(k) Retirement Savings Plan with Generous Employer Match.
  • Paid Vacation and Sick Time.
  • Paid Holidays.
  • Tuition Reimbursement.
  • Flexible Spending Account.
  • Company Paid Life Insurance.
  • Company Paid Short-Term Disability Insurance.
  • Long-Term Disability Insurance.
  • Employee Assistance Program.
  • Hotel Discounts for you, your friends, and family.
  • Wellness Programs.
  • Monthly Employee Appreciation Activities & Events.
  • Learning and Development Opportunities.
  • Employee Referral Program.
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Estimated Salary: $60,000 - $75,000 per year



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