Customer Service Coordinator
19 hours ago
Job Title: Front Desk Agent
">Location: Burlington, MA
">Job Type: Full-time
">About Us
">Buffalo Lodging Associates is a hotel management company based out of Canton, MA. We pride ourselves on providing true hospitality since our founding in 1996.
">Job Description
">This role requires a customer service experience preferably in a hotel setting. Prior Hilton experience is a plus. The ideal candidate embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive.
">Responsibilities
">- Greet guests and handle cash, credit card information, and goods at the property.
- Identify guest needs and provide relevant information about hotel services and amenities to create an accommodating environment.
- Take reservations from incoming callers and update/cancel reservations as requested by guests.
Requirements
">- A high school diploma or equivalent is preferred.
- Previous customer service experience in a hotel setting is preferred.
- Hilton experience is a plus.
- Computer knowledge including intranet, Property Management System, WORD, and EXCEL is strongly preferred.
- A valid driver's license with an acceptable driving history subject to company approval.
What We Offer You
">- Paid weekly.
- Medical, Dental & Vision Insurance.
- Competitive 401(k) Retirement Savings Plan with Generous Employer Match.
- Paid Vacation and Sick Time.
- Paid Holidays.
- Tuition Reimbursement.
- Flexible Spending Account.
- Company Paid Life Insurance.
- Company Paid Short-Term Disability Insurance.
- Long-Term Disability Insurance.
- Employee Assistance Program.
- Hotel Discounts for you, your friends, and family.
- Wellness Programs.
- Monthly Employee Appreciation Activities & Events.
- Learning and Development Opportunities.
- Employee Referral Program.
Estimated Salary: $60,000 - $75,000 per year
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