Senior Service Delivery Manager

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States ABM Industries Full time
About the Role

We are seeking an experienced Senior Service Delivery Manager to join our team at ABM Industries. The ideal candidate will have a proven track record of delivering high-quality services in a fast-paced environment and possess excellent leadership skills.

Job Responsibilities
  • Develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
  • Provide customer information regarding additional services available at ABM, respond to customer inquiries, and resolve pending complaints/feedback.
  • Regularly contact customers to ensure services meet service contract requirements and promote customer retention.
Working Relationships

The successful candidate will work closely with frontline personnel to meet customer requirements, determine training requirements, and identify sources to meet training and development needs.

Requirements
  • Bilingual (Spanish/English) is a plus.
  • 1-2 years of Supervisor experience.
  • 1-2 years of customer service experience.
  • Working knowledge of janitorial equipment.
  • Working knowledge of OSHA required processes.
  • Intermediate level of Microsoft programs.
  • Valid State Driver's License for business travel.
  • Excellent personal organization skills and exceptional planning skills to avoid reactive situations.
Additional Skills
  • Excellent follow-up and an eye for detail.
  • Anticipates problems and proactively implements preventative action plans.
  • Flexibility to respond to client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet, and other job-related applications.
  • Excellent verbal and written business communication skills.
  • Excellent relational skills.
  • Experience dealing with union environment.
Compensation Package

Our estimated salary for this role is $70,000 - $90,000 per year, depending on qualifications and experience. Benefits include health insurance, retirement plan, and paid time off.

Please note that the salary range may vary based on location and other factors. We are committed to ensuring fair compensation for all employees.



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