Customer Service Manager for Print Operations

6 days ago


Cooperstown, New York, United States Canon USA & Affiliates Full time
About the Role

As a Client Service Supervisor at Canon Solutions America, Inc., you will be responsible for overseeing all on-site business activities for assigned customer accounts. Your primary focus will be on maintaining compliance with established standards and policies, managing and developing site human resources, and meeting financial goals.

This role requires strong leadership skills to manage and develop a team of employees, ensuring their growth and success within the organization. You will also be responsible for building and maintaining partnerships with customers, administrators, and other stakeholders to ensure seamless collaboration and excellent service delivery.

Your Impact
  • Production and Workflow: Ensure adherence to established workflow processes and procedures, manage job scheduling, and oversee efficient utilization of equipment, materials, and labor.
  • Supervision and Employee Relations: Foster performance improvement through training, motivation, development, and management of site personnel, conduct periodic performance reviews, and determine developmental goals.
  • Client Relationship Management: Develop and maintain relationships with daily and senior-level administrators through formal and informal meetings, resolve customer complaints in a timely manner, and provide exceptional service to clients.
  • People Management and Development: Oversee effective performance management, communication, and two-way communication with direct reports and within the area of responsibility.
  • Equipment Knowledge and Care: Establish working familiarity with equipment capabilities, maintain equipment according to manufacturer's specifications, and stay up-to-date with technical knowledge and skills.
  • Administration and Reporting: Manage inventory and assets, maintain targeted levels of profitability, and ensure compliance with established standards and policies.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 5 years of related experience, including management of 2 or more regular full-time employees
  • Bachelor's degree in a relevant field (preferred)
  • Associates degree or equivalent required
  • Strong customer service and communication skills
  • Able to lift up to 50lbs and travel up to 15% (for Multiple Site Responsibility)
Benefits

Candidates will receive a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. The estimated salary range is $62,400 - $74,930 per year, depending on qualifications and location.



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