Service Contract Coordinator

1 week ago


Oak Lawn, Illinois, United States RCM Technology Group Full time
Job Overview

We are looking for a highly skilled Service Contract Coordinator to support our field service technicians and provide exceptional customer service at RCM Technology Group.

About the Role:

This position involves scheduling and coordinating service calls, processing and modifying service contracts, invoicing customers, and maintaining data integrity in our E-Automate system. The successful candidate will be responsible for ensuring seamless customer experiences and follow-up communication with clients.

Key Responsibilities:
  • Schedule and coordinate service calls with Field Service Technicians and/or route calls to the appropriate personnel.
  • Process, maintain, and modify service contracts to ensure customer satisfaction.
  • Invoice Print Management Agreements and Service Agreements in a timely manner.
  • Communicate with current clients to address their needs and resolve issues.
  • Ensure data accuracy and completeness in the E-Automate system.

The estimated annual salary for this role is $60,000 - $70,000, depending on experience.

Qualifications:
  • Proven ability to work independently and collaboratively within a team environment.
  • Excellent verbal and written communication skills, including email correspondence.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Ability to confidently direct field personnel and improve performance outcomes.
  • Minimum 2-3 years of experience in billing, customer service, dispatching, or a related field.


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