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Customer Service Coordinator I Regional

2 months ago

New York, New York, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at Caesars Entertainment. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answer all external and internal calls for the Caesars Entertainment, Atlantic City hotels, providing timely and accurate responses to guest inquiries.
  • Field calls and assist customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs.
  • Responsible for the timely and accurate data entry and tracking of all guest inquiries and correspondence, ensuring data integrity.
  • Sort and distribute correspondence based on type of letter, delegating correspondence to department members for guest contact.
  • Provide on-line responses in the area of customer service through various networks such as Trip Advisor, Yelp, Facebook, Twitter etc.
  • Respond in a professional and consistent manner based on departmental guidelines.
Requirements
  • High School diploma or equivalent.
  • Casino experience or other related customer service experience preferred.
  • Strong administrative and organizational skills required.
  • Familiar with social media networks.
  • Must possess excellent written and verbal communication skills.
  • Must be able to maintain a pleasant and professional demeanor at all times.
Preferred Skills
  • Proficient in Microsoft Office applications including Word, Access and Excel.
  • Must type a minimum of 60 words per minute.
  • Fluent in English.
  • Ability to read and write English.
About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers.

Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions.

We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership.

The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.