Patient Services Coordinator

3 weeks ago


Round Rock, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Services Specialist 3 provides advanced-level administrative support services in a physician office, clinic, or other operational area to ensure high-quality, patient-centered care. This senior-level position handles complex tasks, assists in training staff, and serves as a backup supervisor.


Key Responsibilities
  • Assists in the hiring process and serves as a peer interviewer.
  • Performs patient relations, check-in, check-out, scheduling, insurance verification, and phone duties.
  • Serves as an expert in handling complex tasks and responding to escalated issues.
  • Participates in process improvements initiatives, facilitates team meetings, and tracks metrics.
  • Mentors and trains staff in processes and procedures.
  • Provides training on applications, websites, and resource access.
  • Serves as backup to supervisor in their absence, assisting with scheduling, assigning tasks, and following up on work results.
  • Monitors and arranges for facility and equipment maintenance and repairs.
  • Performs quality assurance audits and orders supplies as needed.

Requirements
  • Excellent listening, interpersonal, and communication skills, with professional telephone etiquette.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation, including the Out of Network process.
  • Skilled in personal computer use and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Ability to analyze unpaid third-party claims and delinquent accounts to determine follow-up actions.
  • Ability to mentor and train staff.

Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.

Qualifications
  • High School Diploma or GED Equivalent.
  • 2 Years of Experience.

Baylor Scott & White Health is an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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