Intermediate Systems Engineer

1 week ago


San Diego, California, United States ICW Group Full time

Are you seeking a role that goes beyond mere employment? At ICW Group, we value innovative individuals who adapt, evolve, and deliver exceptional results. We foster a culture of hard work, creativity, and collaboration, all aimed at enhancing the insurance experience for our clients.

As a prominent P&C company headquartered in San Diego, ICW Group combines the stability of a large organization with the entrepreneurial spirit of a smaller firm. Our mission is to empower our team members to contribute meaningfully while developing their skills and sense of belonging.

The Systems Engineer II will play a crucial role in ensuring that our computing environment and infrastructure technologies are effectively designed and implemented to support our business objectives. This position is vital for managing intricate systems and optimizing workflows within the organization.

KEY RESPONSIBILITIES

Provide comprehensive lifecycle support for all infrastructure and computing systems, from design through troubleshooting and maintenance.

  • Design, implement, and manage components of the VMware virtualization environment (vSphere, vRA, vROPS, ESX, NSX).
  • Oversee the design and management of the Ansible automation controller, including the creation of playbooks.
  • Manage AWS automation, troubleshooting, and deployments.
  • Handle Microsoft 365 & Azure automation, troubleshooting, and deployments.
  • Develop tools for automating the deployment and installation of new software releases and system upgrades (Ansible, Jenkins).
  • Evaluate and install patches while resolving software-related issues.
  • Engineer Windows, RedHat, CentOS Linux, VMware hosts, and storage infrastructure.
  • Implement account management processes utilizing Active Directory, user identity management, and enterprise messaging technologies.
  • Apply updates to host system firmware and software.
  • Design systems with a focus on scalability, security, and availability, while managing capacity targets and forecasts.
Establish procedures for monitoring, evaluating, diagnosing, and resolving system issues.
  • Specify, design, and implement system health and performance monitoring tools for 24x7 environments (Splunk, LogicMonitor, OpsGenie, Rapid 7).
  • Research and test new computing technologies (Containers, Cloud, Automation).
  • Facilitate the transition of systems into production through change management, including documentation of non-functional requirements.
  • Develop solutions and automate repetitive tasks using scripting or programming languages such as Python, PowerShell, CloudFormation, and Bicep.
  • Create and enforce policies for VMware and Linux storage environments.
Provide daily support to the organization.
  • Prioritize technical tasks for assigned systems.
  • Deliver escalated support for a large enterprise network, including Windows servers, ESX hosts, and various applications.
  • Manage the integration of cloud applications and infrastructure services into existing IT systems.
  • Align virtualization strategies with business requirements.
  • Conduct technical research and development to foster innovation within the infrastructure team.
QUALIFICATIONS
  • Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
  • A minimum of 5 years of relevant experience or an equivalent combination of education and experience.
CERTIFICATIONS
  • Current Microsoft certification is highly preferred.
  • VMware Certified Professional, Red Hat Linux, CCNA, and JNCIA certifications are preferred.
SKILLS AND ATTRIBUTES
  • Strong logical and analytical thinking with meticulous attention to detail.
  • Adept at identifying root causes of problems and determining efficient solutions.
  • Ability to anticipate and mitigate risks effectively.
  • Capable of working under high-stress situations while maintaining focus.
  • In-depth understanding of relevant business systems, operating systems, and servers.
  • Knowledge of networking concepts (e.g., Systems, Protocols, and Directory Services).
  • Proficient in light scripting and troubleshooting.
  • Understanding of software behavior for effective deployment, configuration, and troubleshooting.
  • Experience in supporting Microsoft-based enterprise applications and systems, including backup and recovery systems.
  • Familiarity with VMware ESX environments and enterprise storage technologies, along with experience in automation and orchestration systems.
ICW Group is dedicated to fostering a diverse environment and is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex/gender, age, disability, military status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

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