Digital Service Representative Specialist

1 week ago


Kalamazoo, Michigan, United States Consumers Credit Union Full time
Job Overview

We are seeking a highly skilled Digital Service Representative to join our team at Consumers Credit Union. This is a full-time position that offers a competitive salary and excellent benefits package.

The estimated salary for this role is $45,000-$55,000 per year, depending on experience.

Responsibilities
  • Process transactions of all types, including deposits, withdrawals, loan payments, and more, through video sessions or digital channels.
  • Recognize and act upon referral opportunities to achieve personal sales goals and provide exceptional customer service.
  • Sustain teller balancing standards and accuracy, while demonstrating knowledge of all Credit Unions' products and services.
  • Uphold member confidentiality and comply with security and fraud prevention policies and procedures.
Requirements
  • High school graduate or equivalent required.
  • Demonstrated knowledge of current technology and ability to navigate multiple software environments.
  • Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high-volume environment.
  • Comfortable on camera, maintaining a friendly and professional appearance.
  • Excellent analytical, verbal, and written communication skills.


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