Digital Service Representative

3 weeks ago


Kalamazoo, Michigan, United States Consumers Credit Union Full time
Overview: Consumers Credit Union offers an exciting opportunity for a Part-time Digital Service Representative to join our team. In this role, you will accurately and efficiently process various cash and check inquiry transactions for members through video sessions as part of our cutting-edge technology on the TellerPlus+ team.

Salary: $45,000 - $55,000 per year, depending on experience and qualifications.

Job Description: As a Digital Service Representative, your primary responsibilities will include:
• Accurately processing transactions of all types, such as deposits, withdrawals, loan payments, money orders, credit card, and line of credit advances through a digital channel or video sessions.
• Recognizing and acting upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member.
• Providing excellent digital member service, including assisting members with additional service needs, such as opening accounts, setting up auto transfers, online banking services, and more.
• Sustaining teller balancing standards and accuracy.
• Demonstrating knowledge of all Credit Unions' products and services.
• Upholding member confidentiality, following security and fraud prevention policies and procedures.
• Compliance with the Bank Secrecy Act, OFAC, and USA Patriot Act, including accurate completion of CTRs and reporting of suspicious activities to the BSA Compliance Department.

Required Skills and Qualifications: To be successful in this role, you will need to possess:
• A high school graduate or equivalent.
• Demonstrated knowledge of current technology and the ability to easily navigate multiple software environments.
• Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high-volume environment.
• Comfortable working on camera, maintaining a friendly and professional appearance.
• Ability to build rapport with members, enjoy working with people.
• Excellent analytical, verbal, and written communication skills.

Benefits: At Consumers Credit Union, we offer a comprehensive benefits package, including outstanding health, dental, and vision plans, an excellent health insurance plan, a 401(k) plan with a 100 percent match up to your first 10 percent of contribution, generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more.

What We Offer: Join a team that works closely together and counts on one another. Enjoy an unusual high level of camaraderie and find your work meaningful. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer.

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