Service Delivery Specialist

6 days ago


Kalamazoo, Michigan, United States AlienVault Full time
About the Role

As a Customer Services Specialist, you will be responsible for delivering top-notch customer service and technical support to our customers. This is an excellent opportunity to develop your skills and advance your career in a dynamic and fast-paced environment.

Responsibilities
  1. Connect and rearrange cable conductors to ensure seamless service delivery
  2. Analyze technical documents and diagrams to troubleshoot issues
  3. Perform routine maintenance and repairs on outside plant facilities
  4. Collaborate with colleagues to resolve complex technical issues
  5. Work safely and efficiently in outdoor environments
Requirements
  • High school diploma or equivalent required; degree in related field preferred
  • Valid state driver's license and non-negligent driving record
  • Ability to work at heights and in confined spaces
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer
  • Annual salary range: $55,000 - $130,000
  • Comprehensive benefits package including medical, dental, and vision insurance
  • Ongoing training and professional development opportunities


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