Banquet Service Associate

1 week ago


Spring, Texas, United States Woodlands Resort Full time

Job Summary:

We are seeking a highly skilled and attentive Banquet Server to join our team at The Woodlands Resort. As a Banquet Server, you will be responsible for providing exceptional service to our guests during banquet functions, ensuring that every detail is attended to and every guest feels valued and cared for.

Key Responsibilities:

  • Pre-Function Preparation: Assist in setting up assigned tables, ensuring that all necessary items are in place and that the table settings are immaculate.
  • Service Standards: Deliver exceptional service to our guests, exceeding their expectations and ensuring that their needs are met promptly and efficiently.
  • Attentive Service: Anticipate and attend to the needs of our guests, ensuring that they have everything they desire, including beverages and food orders.
  • Liquor Liability Laws: Familiarize yourself with and adhere to all liquor liability laws, ensuring that our guests are served responsibly and safely.
  • Banquet Event Orders (BEOs): Carefully review and follow all details outlined on BEOs, ensuring that every aspect of the banquet function is executed flawlessly.
  • Attention to Detail: Set tables to specifications, carry trays, and provide exceptional customer service, demonstrating a keen eye for detail and a commitment to excellence.

Requirements:

  • Experience: Two years of previous experience providing customer service, preferably in a similar setting, with a working knowledge of food and beverage service.
  • Age Requirement: Must meet the legal age requirement to serve alcohol.
  • Flexibility: Must be able to work varied shifts, including weekday evenings, weekends, and holidays.
  • Customer Service Skills: Deliver a fun and friendly environment during each guest exchange, ensuring that every interaction is positive and memorable.
  • Knowledge and Certifications: Possess County Specific Food Handlers Certification, State specific alcohol certification, and/or TIPs certification.
  • Personal Qualities: Be a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.


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