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Banquet Operations Manager

2 months ago

Spring, Texas, United States Thind Management Full time

Job Summary

We are seeking a highly motivated and experienced professional to join our team at Thind Management as a Banquet Captain. This role requires strong leadership skills, excellent organizational abilities, and a keen eye for detail. The Banquet Captain will collaborate closely with the banquet team, event planners, and other hotel staff to ensure seamless execution of events.

Key Responsibilities

  • Event Coordination
    • Plan and coordinate all aspects of banquet events, including set-up, service, and breakdown, to ensure smooth operations and timely execution
    • Coordinate with the hotel's operations and maintenance teams to ensure timely set-up and efficient use of resources
  • Team Management
    • Supervise and lead the banquet staff, including servers, bartenders, and other event personnel
    • Assign duties, provide guidance, and ensure proper training to maintain a high standard of service
  • Guest Satisfaction
    • Ensure guest satisfaction by monitoring service quality, addressing any concerns or issues promptly, and making appropriate adjustments to enhance the guest experience
  • Logistics and Operations
    • Oversee the proper arrangement of tables, chairs, linens, and other event equipment according to the event specifications
    • Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverage orders
  • Communication and Problem Solving
    • Maintain clear and effective communication with event planners, hotel staff, and other departments to ensure proper coordination and seamless event execution
    • Proactively identify and resolve issues that may arise during events, such as last-minute changes, equipment malfunctions, or guest complaints
  • Administrative Tasks
    • Assist with administrative duties, including event invoicing, inventory management, and report generation
    • Maintain accurate records of event details, guest feedback, and any incidents that occur during events
  • Training and Development
    • Conduct ongoing training sessions to enhance the skills and knowledge of banquet staff
    • Provide coaching and feedback to encourage professional growth and ensure a high-performing team

Qualification Standards & Company Requirements

  • High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred
  • Previous experience in banquet operations, preferably in a supervisory or leadership role
  • Strong understanding of banquet service techniques, event set-up, and food and beverage operations
  • Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
  • Exceptional leadership abilities, including the capability to motivate and guide a team
  • Outstanding communication and interpersonal skills to interact effectively with guests, colleagues, and event planners
  • Attention to detail and the ability to maintain composure under pressure
  • Knowledge of health, safety, and sanitation regulations pertaining to banquet operations
  • Proficiency in computer systems and software used for event planning and management
  • Must have a flexible work schedule