Loss Prevention Customer Service Associate II

1 week ago


Redlands, California, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and detail-oriented Loss Prevention Customer Service Associate II to join our team at Marshalls. As a Loss Prevention Customer Service Associate II, you will be responsible for providing exceptional customer service while maintaining a safe and secure shopping environment.

Key Responsibilities
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
  • Maintain a safe and secure shopping environment by monitoring the store and reporting any suspicious activity to management.
  • Support the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
  • Exercise sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand.
  • Adhere to Company policies and maintain and support Company culture and values.
Requirements
  • Strong verbal and written communication skills.
  • Sound decision-making skills.
  • Ability to take initiative and perform well independently.
  • Prioritizes/organizes workload and manages time effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.
Benefits

Marshalls offers a competitive salary and benefits package, including:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Those who meet service or hours requirements are also eligible for:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.


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