Senior Operations Manager

2 weeks ago


San Jose, California, United States LSG Lufthansa Service Holding AG Full time

Position Overview: The Senior Operations Manager is accountable for maintaining the competitive edge of various functions within the Customer Service Center (CSC). This role involves strategic planning, oversight, and coordination of multiple operational and production activities to meet the established targets and objectives.

Main Responsibilities:

  • Business Strategy and Compliance: Implement the CSC planning effectively while ensuring adherence to corporate policies.
  • Operational Management: Supply data necessary for the formulation of the annual business plan and budget for the CSC.
  • Manufacturing Coordination: Collaborate with relevant departments to execute short-term operational planning and address significant deviations promptly.
  • Performance Oversight: Monitor the economic and operational performance of the CSC, ensuring efficient management in alignment with corporate frameworks and market demands.
  • Resource Optimization: Ensure the effective deployment of human, technical, and material resources within the CSC.
  • Material Management: Oversee the procurement of all necessary materials for the CSC.
  • Process Standardization: Ensure that work methods comply with corporate standards and customer agreements.
  • Capital Expenditure Initiatives: Initiate requests for capital expenditures as needed.
  • Continuous Improvement: Drive ongoing optimization of processes within the CSC.
  • Safety and Compliance: Uphold safety, health, environmental, and quality standards as dictated by corporate and local regulations.
  • Communication: Foster clear communication and collaboration with all relevant internal and external stakeholders.

Qualifications:

  • Bachelor's degree or equivalent experience is required.
  • A minimum of five to seven years of experience in a related field is essential.
  • Proven experience in managing multiple departments is necessary.
  • Exceptional verbal and written communication skills are required.
  • Strong presentation and interpersonal skills are essential.
  • Proficient in Microsoft Office and Windows-based applications.


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