Medical Assistant

4 weeks ago


Clarksville, Tennessee, United States Vanderbilt University Medical Center Full time
Job Summary

As a Medical Assistant at Vanderbilt University Medical Center, you will play a vital role in providing exceptional patient care and supporting our healthcare team. This dynamic role requires a highly organized individual who can safely manage multiple tasks, work effectively in a team environment, and provide excellent customer service.

Key Responsibilities
  • Customer Service
    • Utilize current technology to efficiently manage patient flow and check-in processes.
    • Communicate proactively with patients regarding delays and provide timely updates.
    • Demonstrate professional behavior in all interactions with patients and visitors.
    • Identify and address patient/visitor needs in a timely and courteous manner.
  • Planning and Managing Care
    • Gather and document patient screening data and other relevant information.
    • Assist healthcare providers with routine office procedures, including preparing patients for examination and performing diagnostic testing.
    • Work collaboratively with the healthcare team to maintain efficient and effective clinic flow.
    • Perform clerical responsibilities, including maintaining patient charts and preparing diagnostic testing requisitions.
  • Patient/Family Education
    • Distribute patient education materials as directed by clinical staff.
    • Facilitate identification of resources to meet patient healthcare needs.
  • Continuous Learning
    • Participate in staff meetings and contribute to quality improvement initiatives.
    • Develop and achieve personal and professional goals.
  • Communication and Collaboration
    • Communicate effectively with all members of the healthcare team.
    • Coordinate patient care as directed by healthcare providers.
    • Utilize electronic health records (EHR) effectively.
  • Triage and Response
    • Triage patient/family calls and respond to phone/email messages in a timely and professional manner.
    • Respond to patient questions/concerns/problems and refer to immediate supervisor, clinic staff, or healthcare provider as needed.
Requirements
  • Graduate of an approved medical assisting program.
  • Less than 1 year of relevant work experience.

Vanderbilt Health is committed to creating an inclusive environment where everyone has the opportunity to thrive. We recognize that diversity is essential for excellence and innovation in healthcare.


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