Clinical Liaison

2 days ago


Orlando, Florida, United States Health First Full time
Job Summary

We are seeking a skilled Clinical Liaison to join our team at Health First. As a Clinical Liaison, you will serve as a resource representing Health First and Clinical Outpatient Wellness Services (OWS), specifically Hospice and Home Care services. Your primary focus will be to ensure quality, competitive value, and customer delight.

Key Responsibilities
  1. Promote and Educate: Promote and educate on approved service line topics to hospitals, case managers, discharge planners, physicians, and various organizations about OWS Hospice and/or Home Care services.
  2. Liaison between Organization and Physicians: Serve as liaison between the organization and physicians to ensure continuity of patient care.
  3. Establish Partnerships: Establish self as an integrated partner with case management teams at designated Health First hospitals, serving as an ongoing resource regarding early identification of patients who are medically appropriate, admission criteria, benefits, and quality of service.
  4. Meetings and Problem-Solving: Attend appropriate meetings, internal and external, including weekly case conferences as needed, and to problem solve any barriers to business, or when regulatory considerations change.
  5. Business Strategy and Goals: Assist OWS Management in defining tactics and business strategy, achieving goals, and financial and other business objectives.
  6. Community Information and Referral Sources: Obtain and organize community related information; maintain referral sources and provide input on customer opportunities, responding promptly as appropriate.
  7. PHI Protection: Ensure all PHI information is protected per HIPPA guidelines and department processes.
  8. Case Management and Payment: Coordinate case management with appropriate representatives to ensure eligibility for services to facilitate payment of claims.
  9. OWS Clinical Meetings and Committees: Attend all OWS clinical meetings and participate on committees as needed or requested; follow all Health First policies, procedures, and requirements.

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