Operations and Customer Experience Coordinator

1 week ago


San Bernardino, California, United States GO Car Wash Management Corp Full time
Why Work With Us?
We offer a dynamic and fast-paced workplace where you can develop your leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy:

• Health benefits, 401(k), and paid time off to support your overall well-being
• Free car washes as a token of appreciation for your hard work
• Opportunities to advance into leadership roles, including Team Leader positions, to help you grow and succeed
• Sales training and leadership coaching to help you excel in your role

As a Customer Service Lead, you will have the opportunity to work with a talented and dedicated team, learn from experienced site managers, and make a real difference in the lives of our customers.

Key Responsibilities:
• Develop and implement strategies to drive sales and improve customer satisfaction
• Collaborate with site managers to maintain a clean and safe working environment and ensure a superior customer experience
• Coach and develop our team members to ensure they have the skills and knowledge needed to provide exceptional customer service
• Address customer issues promptly and escalate to leadership if needed to ensure customer satisfaction and retention

What You'll Bring:
• A strong passion for sales and customer service
• Excellent communication and interpersonal skills to connect with customers and team members
• Ability to handle day-to-day site operations and resolve customer issues independently
• Willingness to learn and grow into a leadership role by working closely with site managers
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods

Estimated Salary: $18.50 per hour, including base pay of $16.50/hour with an average of $2.00/hour in commission for membership sales.

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