Customer Experience Ambassador
2 weeks ago
TMT Communications, Inc. is a leading provider of innovative solutions in the hospitality industry.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Job DescriptionThe Role: As a Customer Service Representative, you will be responsible for providing personalized support to clients, understanding their needs, and exceeding their expectations. Your primary focus will be on meeting and exceeding sales goals while fostering long-term relationships with our clients' customers.
Your Responsibilities:
- Develop a deep understanding of our clients' products and services to effectively communicate benefits and features to consumers.
- Maintain accurate records of customer interactions, processed orders, and service schedules.
- Pose as a 'can-do' individual, tackling challenges head-on, and consistently delivering high-quality results.
- Maintain a positive, professional attitude, demonstrating trustworthiness, and embodying the values of excellent customer service.
- Lead a team of Junior Customer Service Representatives, guiding them to achieve success.
Your Qualifications:
- A minimum of a high school diploma or equivalent.
- At least one year of experience in a customer-facing role, preferably in the hospitality sector.
- An ability to articulate product knowledge and apply it effectively in conversations with clients.
- A commitment to ongoing learning and training to enhance your skills and contribute to the growth of our company.
- Excellent problem-solving skills and a passion for delivering outstanding customer experiences.
- An outgoing personality with a genuine interest in helping others.
- A strong desire to develop and refine your in-person communication skills to build stronger relationships with our clients and their customers.
- Exceptional communication skills, both written and verbal.
Salary Range: $40,000 - $60,000 per annum, depending on experience.
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