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Patient Service Liaison

2 months ago

American Fork, Utah, United States Intermountain Health Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Intermountain Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive and seamless experience throughout their visit.

Key Responsibilities
  • Greet patients in a professional and welcoming manner, assessing their needs and ensuring their expectations are exceeded.
  • Efficiently update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms to meet regulatory and billing needs.
  • Thoughtfully direct patients on next steps and inform them about delays and wait times.
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines.
  • Proactively request payments from patients on current and past medical services.
  • Receives and processes those payments following appropriate procedures for handling payments.
  • Support administrative functions of the clinic, working reports, addressing patient concerns, and performing paperwork.
  • Willingly coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements
  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • One year of customer service experience, especially in a hospital or medical office.
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Excellent verbal and written communication skills.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.