Music Industry Sales Specialist

4 weeks ago


Indianapolis, Indiana, United States Guitar Center Full time

Job Overview:

Guitar Center is seeking a highly motivated and customer-focused Music Industry Sales Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Provide world-class sales support and customer service to all clients through learned skills in order management, product inquiries, cross-selling, troubleshooting, company financing options, account status, and marketing promotions.
  • Manage all facets of the customer experience through all available contact channels - chat, email, inbound and outbound phone calls.
  • Manage a portfolio of clients who interact with the business via web and phone orders.
  • Leverage the Salesforce platform to manage client relations, communications, sales activity, and outreach.
  • Grow a book of business through daily outbound calls to create relationships with new potential clients and foster relationships with existing clients.
  • Drive metric performance in the areas of sales, service, call handling, and quality standards.
  • Have ongoing exposure to instrument and product knowledge through vendor and in-house training.

Requirements:

  • High School Diploma or GED
  • Music industry experience in retail sales or as a musician, some gear/product knowledge is required.
  • Proficient with computers, be able to navigate systems and platforms such as Salesforce or similar systems.
  • Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Must reside in the state of Tennessee, Indiana, or Utah

Why Guitar Center?

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.



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