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Customer Service Specialist

2 months ago

Atlanta, Georgia, United States Paw Oasis Pet Resort Full time
Job Overview

Position Summary:

Paw Oasis Pet Resort is seeking a part-time Receptionist with a solid background in customer relations, proven sales capabilities, excellent phone etiquette, meticulous attention to detail, and the ability to manage multiple tasks in a dynamic environment. **Willingness to assist with animals and other duties as required is essential.**

About Our Facility:

Paw Oasis Pet Resort is a premier luxury dog daycare, boarding, and grooming facility located in a vibrant area. We provide comprehensive services including dog boarding, daycare, grooming, and training, all aimed at delivering outstanding customer service and exceptional care in a lavish setting. Our expansive facility is designed for the comfort and enjoyment of our canine guests, featuring ample play areas and amenities.

Work Schedule:

The working hours for this position are from early morning to late afternoon, Monday through Friday, with rotating Saturday shifts. Availability on Sundays during peak times is also required. The ideal candidate should have flexible availability to cover various shifts as needed, particularly during busy seasons.

Compensation:

The hourly wage ranges from $14 to $17, including tips. There is a strong focus on suggestive selling during client interactions, with established sales targets and potential bonuses for exceeding them. If you thrive in a customer-focused environment and enjoy engaging with both people and pets, this role may be a perfect match.

Key Responsibilities:

  • Promoting and selling our facility's services
  • Delivering exceptional customer service
  • Managing a high volume of phone calls
  • Processing payments
  • Facilitating check-in and check-out for boarding, daycare, and grooming clients
  • Entering data for new customers
  • Scheduling appointments
  • Addressing customer inquiries and complaints
  • Providing information to prospective clients
  • Attracting new customers
  • Creating and posting content on social media

Qualifications:

Ideal Candidate Attributes:

  • Outgoing personality with excellent interpersonal skills
  • Proactive in suggesting services and upselling
  • Highly organized and detail-oriented
  • Able to handle multiple tasks efficiently
  • Composed under pressure

Are you an enthusiastic individual with a pleasant phone demeanor who enjoys staying busy and organized?

This role could be an excellent fit for you.

Experience Requirements:

  • Minimum of 3 years in face-to-face customer service
  • At least 1 year of experience in suggestive selling within a relevant industry
  • 2 years of experience in reception or administrative roles
  • A total of 5 years of professional work experience

About Our Company:

We differentiate ourselves from other pet care facilities through our extensive experience and commitment to excellence. Our management has over 15 years of experience in the pet industry, focusing on high standards of care and operational efficiency. We uphold our core values of relationship building, effective communication, strong work ethic, positive attitude, urgency, and innovative thinking. If these values resonate with you, we would be interested in learning more about you.