Customer Service Representative

2 weeks ago


Tualatin, United States Express Employment Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service support to clients and vendors.

Key Responsibilities:
  • Provide answers to questions and provide resource information as needed
  • Responsible for gathering detailed information, running verification checks, certificate of insurance tracking, W-9 verifications, and other pre-registering duties
  • Answer phone calls, assist all callers with setting up profiles, updating membership subscriptions, and collecting any data needed for their account
  • Follow-up with clients who have left messages, subscriptions that need updating enrollment verifications
  • Respond to customer emails and chats in a professional and friendly manner
  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to questions about product, pricing, and availability
  • Data entry in various platforms
Requirements:
  • Two or more years of customer service experience
  • Strong interpersonal skills including strong active listening skills, ability to receive and give feedback, and goal-oriented
  • Computer experience and knowledge of MS Word, Excel, and Outlook
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize workload
  • Possesses problem-solving skills as well as being able to make logical decisions
  • Ability to work with deadlines and meet them by their due date
  • HS Diploma/ GED
Benefits:
  • Medical, Dental, and Vision Insurance
  • 401k
  • Oregon Sick Pay
  • Paid Leave Oregon
  • Term Life and Short-Term Disability

We offer a competitive wage and a comprehensive benefits package. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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