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Relationship Support Specialist III

1 month ago

Memphis, Tennessee, United States Independent Bank Full time
Job Summary:

This position requires a strong commitment to delivering exceptional customer service to our commercial and business banking clients.

Key Responsibilities:

  • Provide accurate and responsive support to clients and relationship managers, playing a key role in retaining valuable customers.
  • Work closely with relationship managers and the manager of the wholesale banking group to fulfill administrative requirements, including phones, scheduling, typing, filing, and other duties as needed.
  • Maintain a working knowledge of bank products and operational systems, facilitating the opening of accounts, processing transactions, and resolving problems.
  • Lend support through reviews and comprehension of commercial and consumer loan documents, including loans, advances, payments, and maintenance requirements for the loan portfolio.
  • Be primarily responsible for the day-to-day customer management of business online banking systems, including customer support, technical troubleshooting, and product maintenance.

Qualifications:

A high school diploma or equivalent is required, along with prior banking experience. The ideal candidate should have a working knowledge of commercial loan documentation, regulations, and experience with Laser Pro or similar loan software. Additionally, proficiency in Microsoft Word, Excel, and Outlook is necessary, as well as 2+ years of prior customer service skills, good typing, administrative, and organizational skills, and good written and oral communication skills.

Independent Bank is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, national origin, gender identity, or age.