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Customer Service Representative
2 months ago
**Job Summary:**
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at DAP Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and support to our patients and their families.
**Key Responsibilities:**
- Provide a warm and welcoming experience for patients and their families, ensuring a positive first impression of our organization.
- Communicate effectively with patients, families, and healthcare teams to resolve problems and concerns in a timely and professional manner.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with regulatory requirements.
- Assist with scheduling appointments, managing patient flow, and coordinating with healthcare teams to ensure seamless care delivery.
- Provide administrative support to the healthcare team, including data entry, filing, and other tasks as needed.
- Participate in ongoing education and training to stay current on best practices in patient care and customer service.
**Requirements:**
- High school diploma or equivalent required; previous experience in a healthcare setting preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Basic computer skills and proficiency in electronic medical records systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
**What We Offer:**
- A competitive hourly rate and opportunities for professional growth and development.
- A dynamic and supportive work environment with a team of dedicated healthcare professionals.
- Access to ongoing education and training opportunities to enhance your skills and knowledge.
