Team Leader for Member Services

2 weeks ago


Fort Collins, Colorado, United States Walmart Full time
Position Overview

Role Summary...

In this role, you will assist management in overseeing team members within your designated area. This includes delegating tasks, providing constructive feedback, and ensuring that associates are well-trained in operational processes and member service techniques. Your guidance will be crucial in resolving member inquiries and complaints in alignment with company standards, while also ensuring adherence to corporate policies and procedures.

Key Responsibilities...

1. Support management in supervising associates by:
- Assigning daily tasks and responsibilities.
- Communicating objectives and performance feedback.
- Training staff on operational protocols and member service strategies.
- Providing direction to ensure member satisfaction and issue resolution.

2. Enhance membership engagement by:
- Informing current and potential members about membership options, programs, and benefits.
- Processing membership applications and upgrades.
- Encouraging membership renewals and participating in promotional events.
- Maintaining documentation related to marketing efforts and striving to achieve membership targets.

3. Ensure exceptional member service by:
- Acknowledging member needs and assisting with purchasing decisions.
- Guiding members in utilizing self-service technology and completing transactions.
- Overseeing the fulfillment of club pick-up orders.

4. Manage the assigned area effectively by:
- Handling returns and claims.
- Organizing merchandise and maintaining inventory.
- Identifying and addressing shrinkage and damages.
- Ensuring cleanliness and organization in the area.

5. Maintain accurate financial records by:
- Following established accounting procedures.
- Assisting with daily financial transactions and deposits.
- Investigating discrepancies in cash handling and maintaining confidentiality.

6. Collaborate with management and peers to:
- Develop and implement processes that meet business objectives.
- Analyze data to identify areas for improvement.
- Monitor progress and results to drive operational efficiency.

7. Uphold company standards by:
- Promoting ethical practices and compliance with policies.
- Assisting in addressing any ethical concerns that arise.

8. Lead and participate in team initiatives by:
- Sharing resources and information.
- Coordinating tasks to meet deadlines and quality standards.
- Supporting team members in adapting to changes.


Compensation and Benefits...

We offer competitive pay along with performance-based incentives and a comprehensive benefits package designed to support your well-being. This includes:
- Health benefits such as medical, vision, and dental coverage.
- Financial benefits including 401(k) plans and company-paid life insurance.
- Paid time off for various personal needs.
- Additional perks like education assistance and discounts.

Eligibility for certain benefits may vary based on job classification and tenure. Please refer to the company guidelines for more details.

Minimum Qualifications...

To qualify for this position, candidates must possess:
- A minimum of 6 months of retail experience, including proficiency in front-end operations.
- At least 6 months of customer service experience.
- Must be at least 18 years old.

Preferred Qualifications...

Ideal candidates will have experience in leading a front-end team and possess supervisory skills, including hiring, evaluating, and mentoring team members.

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