Workforce Management Manager

2 weeks ago


Barbourville, Kentucky, United States General Dynamics Information Technology Full time
Job Title: Workforce Management Manager

Seize your opportunity to make a meaningful impact as a Workforce Management Manager supporting GDIT Technology Shared Services (TSS). Our company is committed to delivering innovative solutions to our clients, and we're looking for a skilled professional to join our team.

Job Summary:

We're seeking a Workforce Management Manager to lead our contact center operations team. As a key member of our team, you will be responsible for managing workforce planning, scheduling, and analytics to ensure optimal performance and efficiency. Your expertise will help us drive business results and improve customer satisfaction.

Key Responsibilities:
  • Develop and implement workforce planning strategies to meet business objectives
  • Manage scheduling and forecasting to ensure adequate resource coverage
  • Analyze performance metrics to identify areas for improvement
  • Collaborate with operations teams to drive process improvements and optimize workflows
  • Provide analytical support for special projects and initiatives
Requirements:
  • BA/BS or equivalent years of experience
  • 5 or more years of relevant analytical experience
  • Ability to obtain and maintain a Secret Clearance
  • Experience and understanding of staffing, queues, and performance measurements
  • Proficiency with Excel and ability to understand and manipulate complex spreadsheets
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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