Customer Service Support Specialist

2 weeks ago


Barbourville, Kentucky, United States ProSphere Tek, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Technician to join our team at ProSphere Tek, Inc. as a key member of our support team. The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring their computing systems, software, and peripherals are functioning optimally.

Key Responsibilities
  • Provide routine IT customer support, including troubleshooting and resolving technical issues related to computing systems, printers, and other peripherals.
  • Analyze and report daily on ticket resolution to meet established weekly ticket closure rates.
  • Successfully handle a wide range of hardware and network technology issues in a high-volume, fast-paced environment.
  • Use an automated ticketing system to manage and resolve trouble tickets from creation to resolution.
Requirements
  • Must live within 1 hour of the facility.
  • Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM).
  • Minimum high school diploma.
  • Technical certifications strongly desired.
  • Experience providing IT support to end-user communities preferred but not required.
  • Excellent customer service and communications skills required.
  • Demonstrable troubleshooting and problem resolution skills for desktops and laptops.
  • Experience providing services to the federal government and/or the VA.
Company Benefits

ProSphere Tek, Inc. offers a competitive total compensation package that includes paid leave, and options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company-sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.


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