Automotive Customer Service Representative

5 days ago

Janesville, Wisconsin, United States Blain's Farm & Fleet Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Call Center Representative to join our team at Blain's Farm & Fleet. As a key member of our retail auto service team, you will be responsible for providing exceptional customer service, suggestive selling, and customer scheduling.

Key Responsibilities
  • Provide outstanding customer service on the telephone, ensuring a positive experience for every caller.
  • Assist retail store customers with questions regarding tires, oil changes, and batteries, providing expert advice and guidance.
  • Understand and execute retail Tire Desk duties, ensuring seamless customer interactions.
  • Assist customers with problem resolution, using critical thinking to find solutions and meet customer needs.
  • Schedule in-store customer appointments, ensuring timely and efficient service.
  • Perform special order buying duties for retail stores, meeting customer demands and expectations.
  • Create work orders, including products and services sold on the telephone, ensuring accurate and timely processing.
  • Maintain daily goal assessments, meeting individual goals and contributing to team success.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures, ensuring a safe and secure work environment.
Requirements
  • 2-3 years of customer service experience, preferably in the automotive industry.
  • High School Diploma or equivalent.
  • Strong written and verbal communication skills, with the ability to effectively communicate with customers and colleagues.
  • Basic Microsoft Office skills, including Word, Outlook, and Excel.
  • Ability to work independently with minimal supervision, using critical thinking to solve customer issues.
About Blain's Farm & Fleet

Blain's Farm & Fleet is a family-owned retailer committed to providing a positive work environment, competitive benefits, and opportunities for growth and development. We are proud to be an Equal Opportunity Employer, recognizing the importance of diversity and creating an inclusive culture to leverage the skills and talents of all people.

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