Field Service Technician
3 days ago
Iron Bow Technologies is seeking an experienced IT Support professional to join our team as a Field Service Technician. As a Field Service Technician, you will be responsible for delivering exceptional IT support to end-users in Richmond, VA.
Key Responsibilities:- Provide comprehensive and timely resolution of all end-user technical issues
- Installs, maintains, and repairs products such as equipment, integrated systems, and software at client and/or field locations
- Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problems in minimum time
- Break/fix software & hardware support such as OEM-certified warranty repairs
- Provide smart hands support for networks, servers, and VoIP technologies
- Perform IT asset disposal and maintain accurate asset inventory
- Support end-users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other onsite support as needed)
- Troubleshoot issues involving applications on and off premise (e.g. cloud)
- Provide IT support remotely via remote administration tools or desk-side
- Onsite support for incidents, service requests, and changes as needed (IMAC, break/fix)
- Provide end-user device configuration
- Imaging of Commonwealth devices
- Execute application installations, patch, and driver update testing and distribution
- Responsible for device, operating system, software, and/or application troubleshooting
- Perform system updates and/or restoration activities as necessary
- 2+ years of IT support/help desk experience is highly preferred
- Significant experience performing technical and system analysis and diagnostics
- Candidate should be skilled in the identification and timely resolution of user IT issues
- Proven ability to test, troubleshoot, service, and repair end-user devices
- Expertise with device, operating system, software, and application troubleshooting
- Candidates with Dell, HP, Microsoft, Apple, CompTIA, or related IT certifications are preferred
- Superb customer service and communication (both written and verbal) skills
- High School Diploma (OR equivalent combination of experience & education)
- A valid Virginia driver's license AND reliable transportation is required
- Must be able to successfully pass background check and obtain a Department of Corrections clearance (US Citizenship required)
- Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by
- Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success
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