Sales Support Specialist

2 weeks ago


Troy, Michigan, United States Trane Technologies Full time

At Trane Technologies™, we are dedicated to crafting innovative climate solutions for various sectors, including residential, commercial, and transportation. Our mission is to tackle global challenges and create a sustainable future by empowering our workforce and supporting their growth both professionally and personally.

Position Overview:

We are seeking a Customer Sales Associate to join our team in providing exceptional service at our Residential Parts & Supply Store. In this role, you will act as a key resource for customers, assisting them with their inquiries, resolving equipment issues, and ensuring they receive the right parts and solutions.

Why Choose Us:

  • Comprehensive benefits starting on DAY ONE, including health coverage and wellness programs designed to support you and your family.
  • Family-oriented benefits, including support for fertility, adoption, and surrogacy.
  • Retirement savings plan with a 401K match of up to 6%, plus an additional 2% core contribution.
  • Generous paid time off policy, including provisions for volunteering and parental leave.
  • Opportunities for professional development through training programs, tuition assistance, and support for student debt.
  • Discover more about our benefits.
Work Environment: This role is primarily onsite.

Key Responsibilities:
  • Engage with customers both in-store and over the phone to accurately assess their needs and provide timely solutions for their HVAC Parts & Supply requirements.
  • Stay informed about Trane products, services, and promotions to effectively assist customers and drive sales by identifying additional product needs.
  • Manage quotes and orders with precision to ensure customer satisfaction and timely delivery, including entering quotes and invoices.
  • Support warehouse and inventory management tasks as needed, including cycle counts, back orders, and shipping & receiving, while occasionally operating a forklift and lifting items up to 50lbs.
Qualifications:
  • High School Diploma or GED is required.
  • Experience in a fast-paced, customer-centric environment with a strong emphasis on service and safety.
  • A minimum of 2 years in inside sales, retail, or a related field; HVAC knowledge and mechanical skills are advantageous.
  • Demonstrated ability to build and maintain professional customer relationships, even in challenging situations.
Compensation:

Starting salary from $50,000, with a monthly incentive plan of 15%. We offer competitive pay and a comprehensive benefits package. We are committed to equal opportunity employment and welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any legally protected status.

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