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Healthcare Program Manager
1 month ago
Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco, with a special focus on meeting the diverse needs of the Mission District.
The agency provides a wide range of mental health services, HIV-related services, and social services including health promotion, education, prevention, early intervention, case management, and psychological and psychiatric interventions as well as cultural/social and spiritual re-enforcement.
The agency serves children, youth, adults, and families, working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.
Program Overview
The CalAIM Enhanced Care Management (ECM) program is a patient-centered initiative under California's CalAIM (California Advancing and Innovating Medi-Cal) program, designed to provide comprehensive whole-person care to Medi-Cal beneficiaries with complex health and social needs.
The ECM program focuses on high-risk populations such as individuals with multiple chronic conditions, serious mental health and substance use needs, or those experiencing homelessness by offering intensive coordinated care management and other services through a team-based approach, connecting members to vital resources such as housing support, behavioral health services, and social services.
The goal of ECM is to improve health outcomes, reduce health disparities, and promote better health and stability for vulnerable populations in our community.
Job Summary
The ECM Program Manager is responsible for overseeing the implementation, management, and evaluation of the Enhanced Care Management program within the CalAIM initiative.
This role involves leading a multidisciplinary team, coordinating service delivery, ensuring program compliance, and driving quality improvement efforts.
The ECM Program Manager will serve as the primary point of contact for internal and external stakeholders and be responsible for the operational success and sustainability of the program.
This role requires a strong understanding of Medi-Cal regulations, care management practices, and the ability to develop strategic plans to support high-risk populations.
Key Responsibilities
• Lead the planning, implementation, and day-to-day operations of the CalAIM ECM program.
• Develop and implement strategies to meet program goals and ensure that services are delivered in accordance with CalAIM guidelines and Medi-Cal requirements.
• Supervise a team of Enhanced Care Manager, Health Outreach Worker, Billing and Data Analyst, and other support staff, providing guidance, training, and performance evaluations.
• Ensure that care management activities are patient-centered and address the unique needs of high-risk, high-need populations, including individuals with complex health conditions, behavioral health needs, and social determinants of health challenges.
Requirements and Qualifications
• Strong leadership and project management skills
• Ability to work effectively with diverse populations, including vulnerable and underserved communities.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in data analysis, program evaluation, and report writing.
• Detail-oriented with solid organization skills, and ability to handle multiple tasks simultaneously while maintaining priorities.
• Ability to work independently and as part of a multidisciplinary team.
• High-level proficiency in Excel, PowerPoint, and Word
• Strong commitment to the agency's philosophy
Benefits
The salary for this position is $79,602 to $83,000 based on experience, qualifications, and experience. This is a full-time exempt position at 35 hours a week with full benefits.
All full-time positions at IFR are 35 hours per week and are eligible to participate in medical health benefit plans including dental, vision, 403(b) plan, earn vacation, sick leave, fourteen paid holidays, two paid days off (birthday and hire date), and ongoing learning opportunities.
