Head of Customer Solution Center North America
2 weeks ago
At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference.
Our Customer Solution Centertesa is a global leader in pressure sensitive adhesive solutions for various industries, commercial customers, and end consumers. Our Customer Solution Center (CSC) is at the forefront of providing technical expertise, co-development projects, and comprehensive on-site support for our customers.
Key Responsibilities- Lead and manage the CSC team, ensuring technical excellence and strong cross-functional collaboration.
- Oversee all testing capabilities, ensuring equipment is maintained and used efficiently, and aligned with global quality management standards.
- Drive the co-development of new products, applications, and customer-specific solutions, ensuring a high success rate for spec-in projects.
- Provide leadership in offering on-site troubleshooting and product launch support, ensuring a superior customer experience.
- Continuously improve training programs for sales teams and customers, delivering technical education that strengthens relationships and builds trust.
- Manage budgets for investments, maintenance, and repairs of CSC facilities and equipment.
- Collaborate with global CSC teams to optimize capacity and resource allocation.
- Stay informed on industry trends and competitive products, recommending strategic investments in technology and equipment.
- Master's degree in Engineering, Chemistry, Physics, or a related field.
- 5-7 years of experience in technical sales support, customer consultancy, and industrial consumables or investment goods.
- At least 5 years of experience leading a technical team.
- Strong leadership and management skills, with the ability to set and track objectives and KPIs.
- Excellent communication and presentation skills, with intercultural awareness and a hands-on approach.
- Ability to build high-level relationships with customers, partners, and industry leaders.
- Willingness to travel (up to 50%).
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