Assistant General Manager

4 weeks ago


Atchison, Kansas, United States HCL Technologies Full time

Job Overview:

As an Assistant General Manager, you will play a crucial role in enhancing operational efficiency and driving strategic initiatives within the organization. Your responsibilities will include:

1. Value Addition Initiatives: Engage in Continuous Improvement Processes (CIP) and Strategic Improvement Plans (SIP) to elevate productivity levels across various departments.

2. Profit Implementation Strategy: Execute the Profit Implementation Plan (PIP), assess Budget versus Actual Costs, and analyze variances to formulate strategies aimed at minimizing discrepancies through automation and proactive measures.

3. Customer Retention: Maintain high levels of customer satisfaction (ACSAT) and ensure the retention of accounts approaching renewal.

4. Team Management: Oversee project deliverables and responsibilities to ensure completion within Service Level Agreements (SLAs) through effective team oversight and regular monthly evaluations.

5. Revenue Generation: Drive the generation of account-level Employee Engagement (EE) and Employee Net Promoter (EN) revenue.

6. Talent Acquisition: Facilitate the onboarding of new talent in alignment with established account targets.

7. Attrition Management: Monitor attrition rates within accounts and implement initiatives aimed at reducing turnover.



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