Customer Service Representative

1 week ago


Martinsburg, West Virginia, United States First United Bank Full time
Job Overview

At First United Bank & Trust, we are seeking a skilled Customer Service Representative to join our team. As a key member of our banking operations team, you will be responsible for providing exceptional customer service and support in a fast-paced environment.

Key Responsibilities
  • Customer Service: Greet and serve customers in a friendly and courteous manner, answering questions and resolving issues promptly.
  • Transaction Processing: Process deposits, cash checks, and sell cashier's checks within approved authority and operating policy.
  • Account Management: Recommend and demonstrate account service technology to enhance customer experience.
  • Reporting: Complete CTR reports for multiple transactions or for transactions of $10,000 or more in cash.
Requirements
  • Education: A high school diploma or equivalent with an emphasis in a business or accounting curriculum is required.
  • Experience: A minimum of two years' customer service experience in related positions is normally required.
  • Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills.
Benefits
  • Salary: $15-$22.12 per hour.
  • Holidays: 12 paid holidays per year.
  • PTO: 12 days of Paid Time Off (PTO) accrued per year.
  • Health Benefits: Eligible for health care, dental, and vision benefits after 30 days of employment.


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