Concierge Manager

3 weeks ago


Mt Dora, Florida, United States Radkin LLC Full time
Job Overview

Radkin LLC is seeking a dedicated and experienced Concierge Manager to join our team at one of our prestigious locations. As a key member of the Radkin Leadership Team, this role is essential to maintaining the high standards of service our residents expect.

The Concierge Manager will be responsible for managing and leading a team of staff to ensure that all guests receive exceptional service. This includes developing and implementing policies and procedures to ensure efficient and effective operations take place, training and mentoring new concierge staff, and monitoring guest feedback to implement changes to improve guest satisfaction.

The ideal candidate will have a good sense of enthusiasm and stamina, as well as being very friendly, caring, and patient. They will also have strong leadership and management skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

  • Manage and lead a team of staff to ensure that all guests receive exceptional service
  • Develop and implement policies and procedures to ensure efficient and effective operations take place
  • Train and mentor new concierge staff to ensure they are knowledgeable and capable of providing excellent service
  • Monitor guest feedback and implement changes to improve guest satisfaction
  • Collaborate with other departments to ensure seamless guest experience

Requirements

  • Must reside in Orlando, FL
  • Prefer 1 year customer service experience
  • On-call availability
  • Strong leadership and management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits

  • Annual bonuses
  • Paid benefits
  • Paid time off
  • Promotion opportunities


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