Field Service Technician

4 weeks ago

Portland, Oregon, United States Marvin Full time
Job Title: Field Service Technician

Marvin is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing post-sales support for Marvin windows and doors, ensuring a seamless customer experience.

Key Responsibilities:
  • Provide professional, timely communication with customers and Marvin Replacement support staff.
  • Efficiently manage time, plan routes, and schedule service jobs to meet our service goals and customer needs.
  • Document jobsites clearly and concisely to facilitate timely closure of service requests.
  • Operate company-provided vehicles and utilize company-provided laptops or iPads.
Requirements:
  • Dependable work ethic and self-motivation.
  • Excellent social skills, including the ability to deliver difficult messages and manage customer expectations.
  • Strong computer skills and ability to think outside the box to resolve service issues.
  • Ability to make sound decisions impacting the company financially.
  • Excellent organizational skills to effectively handle weekly work schedules.
Preferred Qualifications:
  • High school diploma or equivalent experience.
  • Experience with installing replacement windows and doors.
  • Excellent driving record and valid driver's license.
  • Ability to meet physical requirements of the position, including lifting up to 75 pounds and climbing ladders and scaffolding.
About Marvin:

Marvin is a family-owned and -led window and door company committed to creating better ways of living. We're proud to be one of America's Top 20 Large Employers of 2024, according to Forbes Magazine. Our better living approach to benefits supports you at work and beyond, with comprehensive benefits starting on your first day, profit sharing, and 401(k) savings match.

We're a community-driven company with a culture that feels like home. Our unique offerings include a $300 annual wellbeing account, Better Living Day, annual profit sharing, and more. When you belong to the Marvin team, it's all part of the package.

Apply today to join our team and be part of a company that puts your wellbeing first.

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