Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Customer Operations Collections team as a Customer Service Representative. In this role, you will be responsible for communicating with customers to resolve and/or collect debt on bad accounts.
Key Responsibilities- Communicate with customers via phone to resolve and/or collect debt on bad accounts
- Research accounts with debt and communicate with customers to resolve issues
- Maintain thorough knowledge of all current federal, state, and local regulations as well as internal policies
- Demonstrate friendliness and professionalism when dealing with customers
- Answer inquiries for customers calling in regarding their unpaid debt
- Related work experience: 0-2 years
- Education: High School Diploma or GED
- Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
- Skills: Effective verbal and written communication
Spectrum is a leading provider of telecommunications and entertainment services in the United States. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role.
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