Technical Support Consultant

4 days ago


Chicago, Illinois, United States IQVIA Full time
About the Role

We are seeking a highly skilled Technical Support Consultant to join our team at IQVIA. As a key member of our organization, you will be responsible for providing technical support and end-user assistance for an Endoscopy medical device system.

Job Description:

This role requires a strong understanding of hospital IT practices and procedures, as well as experience utilizing IT systems and processes. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:
  • Organize, test, and update medical devices, install, and configure hardware, software, and network products.
  • Set up and organize equipment and workstations.
  • Facilitate onsite customer training of new equipment.
  • Analyze verification study data and prepare statistical reports.
  • Work with internal resources and the customer to resolve technical issues.
Requirements:
  • Minimum 2-3 years' experience utilizing IT systems and processes.
  • Strong knowledge of Software & Cloud infrastructure.
  • Ability to work independently or in groups in person or remote.
  • 50% travel required.
  • Active driver's license and personal vehicle for commuting to assignments within three hours of home.
What We Offer

We offer a competitive salary range of $30-$38 per hour, depending on qualifications and location. Our benefits package includes health insurance, retirement savings plan, and paid time off. Additionally, we offer opportunities for professional growth and development.

About IQVIA

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make a meaningful impact on patient outcomes and population health worldwide.



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